Terms & Conditions

These Terms & Conditions (the “Terms”) are a binding agreement between you and autometa OÜ, a company registered in Estonia with offices in Toronto and Tallinn (“autometa”, “we”, “us”, or “our”), governing your access to and use of the autometa websites, applications, APIs, and related services (together, the “Service”).

By creating an account, clicking “I agree”, or otherwise accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

These Terms incorporate the policies below by reference — together they form the complete agreement for using the Service: the Acceptable Use Policy, Billing terms, Cancellation & Refund Policy, Cookie Policy, our Privacy Policy, and our Security practices.

Note: autometa is currently a development environment with no production end-users. The Terms below describe the intended agreement for using the Service and may change as the product matures.

• “Service” — the autometa CRM application, websites, APIs, integrations, and documentation.
• “Account” — the credentials that let an individual sign in.
• “Workspace” / “Organisation” — the isolated tenant that holds your team’s data and settings.
• “Customer Data” — the contacts, deals, messages, files, and records you and your users put into the Service.
• “User” — any individual you authorise to use the Service under your Workspace.
• “Subscription” — a paid plan purchased on a per-seat basis.

You must be at least 16 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Service. You agree to provide accurate registration information and to keep it current.

• You are responsible for safeguarding your credentials and for all activity that occurs under your Account and Workspace.
• Each login is for a single person — do not share credentials.
• You are responsible for the acts and omissions of every User you invite, and for ensuring they comply with these Terms.
• Notify us promptly at security@autometa.in of any unauthorised use or suspected breach.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription term.

You may not, and may not allow anyone to:

• Copy, modify, resell, sublicense, rent, or commercially exploit the Service except as expressly permitted.
• Reverse-engineer, decompile, or attempt to derive the source code, except where such restriction is prohibited by law.
• Circumvent usage limits, access controls, or security measures.
• Use the Service to build a competing product or to benchmark it without our written consent.
• Remove or obscure any proprietary notices.

You agree not to use the Service to:

• Break the law, infringe others' intellectual-property or privacy rights, or facilitate anything illegal.
• Send spam, unsolicited bulk messages, or communications that violate anti-spam laws (e.g. CAN-SPAM, GDPR/ePrivacy, TCPA) — you must have a lawful basis and, where required, consent to contact recipients.
• Upload or transmit malware, or content you don't have the right to use.
• Harass, threaten, defame, or harm others, or store unlawful, hateful, or sexually exploitative content.
• Attempt to gain unauthorised access to the Service, other workspaces, or related systems, or probe/scan for vulnerabilities except under our responsible-disclosure program.
• Disrupt or overload the Service, or use automated means (scraping, crawlers, bots) beyond documented API limits.
• Use the Service to make automated decisions that produce legal or similarly significant effects without appropriate human review.

Fair use & rate limits

API and messaging access is subject to documented rate limits and fair-use thresholds to protect the Service for everyone. We may throttle, suspend, or remove content or access that breaches this policy, with or without notice where the risk is urgent.

As between you and us, you own your Customer Data. You grant us a worldwide, limited licence to host, process, transmit, display, and back up Customer Data solely to provide, secure, and improve the Service and as instructed by you through its features.

Your responsibilities

• You are responsible for the accuracy, quality, and legality of Customer Data and for having the rights and lawful basis (including any required consent) to provide it to us.
• You must comply with all laws applicable to your use, including data-protection and electronic-marketing laws.

What we don't do

We do not sell your personal data. We may use aggregated, de-identified data that does not identify you or any individual to operate and improve the Service. You can export your Customer Data at any time, and on termination we make it available for a reasonable period before deletion (see Termination).

Our Privacy Policy explains what personal data we collect and how we use it, and forms part of these Terms. Where we process personal data contained in Customer Data on your behalf, we act as a processor and you act as the controller.

• We process Customer Data only on your documented instructions and to provide the Service.
• A Data Processing Agreement (DPA) is available for Business and Enterprise customers — request one via contact.
• We rely on a small set of vetted subprocessors, each bound by data-protection terms; the categories are listed on our Security page.
• International transfers are protected by appropriate safeguards (e.g. Standard Contractual Clauses) where required.
• If you are in the EEA or UK, you retain the GDPR rights described in the Privacy Policy.

We and our service providers use cookies and similar technologies for a limited set of purposes:

• Strictly necessary — authentication, session, and security cookies that keep you signed in and protect the Service. These can't be switched off.
• Preferences — remember choices such as your theme and locale.
• Analytics — privacy-respecting product analytics (e.g. Google Analytics 4) that help us understand usage and improve the Service.

We do not use cookies for cross-site advertising or to sell your data. You can control or block cookies through your browser settings; blocking strictly-necessary cookies may break parts of the Service. Where required by law, we ask for consent to non-essential cookies.

autometa is AI-native: features such as natural-language queries, follow-up drafting, scoring, and the in-app agent generate outputs by processing your prompts and relevant Customer Data, sometimes via third-party AI subprocessors that process that input under their own terms and our data-protection terms.

• AI outputs may be inaccurate, incomplete, or out of date — review them before relying on or acting on them.
• AI output is not professional (legal, financial, tax, or medical) advice.
• You are responsible for any action you approve or send based on AI suggestions, including any messages dispatched on your behalf.
• We do not use your Customer Data to train third-party foundation models without your consent.

Paid plans are billed per seat in advance on a monthly or annual basis through our payment processors (such as Stripe and Razorpay). See pricing for current rates.

• Subscriptions renew automatically for successive terms unless cancelled before the renewal date.
• Upgrades and added seats take effect immediately and are prorated; downgrades take effect at the next billing cycle.
• Fees are exclusive of taxes; you are responsible for applicable VAT, GST, sales, and similar taxes.
• If a payment fails, we may retry and may suspend the Subscription until amounts are paid.
• We may change prices; we'll give reasonable notice and changes apply from your next renewal.

The Free plan is free for one seat and up to the stated contact limit, with no credit card required. Paid plans may include a 14-day free trial of Pro features.

We won't charge you until you choose a paid plan. When a trial ends, your Workspace converts to the plan you select (or to the Free plan / a read-only state if you don't choose one). Trials and free plans are provided “as is” and may have reduced availability and support.

You can cancel your Subscription at any time from billing settings or by contacting support@autometa.in. On cancellation, your plan stops renewing and you keep access until the end of the current paid period.

• Fees already paid are non-refundable except where required by law.
• We do not provide refunds or credits for partial billing periods, unused seats, or features not used.
• If you believe you were billed in error, contact us within 30 days and we'll investigate in good faith.
• Statutory consumer cancellation/withdrawal rights, where they apply to you, are unaffected by this policy.

We aim to keep the Service highly available, but it is provided on an “as available” basis. A 99.9% uptime SLA is offered to Enterprise customers under a separate order form; other plans have no uptime commitment.

• We may perform scheduled maintenance and will try to give advance notice for significant windows.
• Support is offered by email/in-app at the level included in your plan (community, priority, dedicated, or white-glove).
• Reach support at support@autometa.in; security reports go to security@autometa.in.

The Service can connect to third-party tools (for example Gmail, Outlook, Slack, Stripe, Shopify, and WhatsApp). Your use of those services is governed by their own terms and privacy policies, and any data you choose to share flows according to the connection you configure. We are not responsible for third-party services, and we are not liable for their availability, content, or acts. You can disconnect an integration at any time. Browse what's available on our integrations page.

autometa, the Service, and all related software, designs, and trademarks are owned by us and our licensors and are protected by intellectual-property laws. Except for the limited licence in Section 4, no rights are granted to you.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction or obligation. You grant us a limited licence to display your name and logo within your Workspace and, with your permission, as a customer reference.

Each party may access the other's confidential information. Each party agrees to protect the other's confidential information with reasonable care and to use it only to perform under these Terms. This does not apply to information that is public through no fault of the receiving party, already known, independently developed, or required to be disclosed by law.

autometa is under active development. We may add, change, or remove features, and we may offer beta or experimental features that are clearly identified and provided “as is”, without warranty or support commitments. Don't rely on the Service or beta features for production-critical or safety-critical workloads. We'll give reasonable notice before materially reducing core functionality of a paid plan.

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate or reliable.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to these Terms is limited to the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

You will defend, indemnify, and hold harmless autometa and its affiliates from claims, damages, and reasonable costs arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of law or the rights of a third party.

You may stop using the Service and close your Account at any time. We may suspend or terminate your access if:

• You materially breach these Terms (including non-payment or breach of the Acceptable Use Policy);
• Your use poses a security, legal, or operational risk to the Service or others; or
• We are required to do so by law.

We'll use reasonable efforts to notify you. On termination, your licence ends and we may delete your Workspace. You may export your Customer Data for a reasonable period (typically 30 days) after termination, after which it is removed from active systems and, on a rolling schedule, from backups. Sections that by their nature should survive termination will survive.

We may update these Terms from time to time. If we make a material change, we'll provide reasonable notice (for example by email or an in-app notice) before it takes effect. The “Last updated” date below always reflects the current version. Your continued use of the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of Estonia, without regard to conflict-of-law principles. Before filing a claim, we each agree to try to resolve the dispute informally by contacting legal@autometa.in. If we can't resolve it within 30 days, disputes will be subject to the exclusive jurisdiction of the courts located in Tallinn, Estonia. Any mandatory consumer-protection rights you have in your country of residence are unaffected.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, internet or utility failures, or acts of government.

• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability — if any provision is unenforceable, the rest remains in effect.
• No waiver — failing to enforce a provision is not a waiver of it.
• Notices — we may give notice by email or in-app; you may contact us at legal@autometa.in.
• Order of precedence — a signed order form or DPA prevails over these Terms to the extent of any conflict; otherwise these Terms and the incorporated policies are the entire agreement and supersede prior agreements.
• Language — the English version of these Terms governs.

Questions about these Terms or any of the policies above? Email legal@autometa.in, write to autometa OÜ, Tallinn, Estonia, or use our contact page.